Kahano Store
Building together
Payment policy
This policy applies to digital template purchases, platform review services, and appointment requests made through Kahano Store.
Because templates, reports, spreadsheets, drawings, and downloadable files are digital products, completed purchases are generally non-refundable once access or download delivery has been provided, except where the file is materially unavailable, duplicated in error, or materially different from the approved listing description.
Paid review services may be cancelled before work starts. Once a platform review, readiness preview, compliance report, or technical assessment has started, refunds are assessed based on the work already completed and any direct costs incurred.
Appointment requests may be rescheduled where reasonable notice is given. Missed appointments, late cancellations, or project changes after confirmation may be subject to the professional's cancellation terms or a rescheduling fee.
Buyers must report access problems, incorrect files, duplicate payments, or refund requests as soon as reasonably possible, including the order reference, product name, buyer email, and a short description of the issue so Kahano Store can investigate.
Chargebacks, failed payments, suspected fraud, or unauthorised payment disputes may result in temporary suspension of download access while the matter is reviewed with the payment provider.
For terms, refunds, cancellations, or order support, contact Kahano Store at kahanoconsulting@gmail.com and include the relevant product, order reference, buyer email, and reason for the request.